Return and refund policy

Effective Date: July 30, 2026

At twcloaau.shop, we are committed to providing quality products and dependable service. If your purchase is not entirely satisfactory, you may request a return according to the policy below.

Return Window

Return requests may be submitted within 30 days from the date your order is successfully delivered.

To qualify for a return:

• The item must remain unused and in resalable condition.
• Original packaging, labels, manuals, and included accessories must be returned.
• A valid proof of purchase or order confirmation is required.

Items showing signs of misuse, accidental damage, unauthorized modification, or missing parts may not qualify for a refund.

Return Request Process

Please contact our customer support team before shipping any item back.

Email: info@twcloaau.shop

When contacting us, please provide:

• Order number
• Product name
• Reason for the return
• Photos if the product is damaged, defective, or incorrect

Once approved, detailed return instructions will be sent by email.

Product Inspection

All returned merchandise is inspected upon arrival to verify eligibility before a refund is approved.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the inspection process.

Refunds are issued to the original payment method used during the purchase.

Non-Eligible Returns

Products returned outside the stated return period or failing to meet the above conditions may be declined.